Frequently Asked Questions
Everything you need to know about finding your dream gown.
How do I determine my correct size?
We recommend referring to our comprehensive Size Guide and Fit Finder tool. For the most accurate fit, we suggest having your measurements taken by a professional tailor according to our measurement guide.
How long does it take to receive my made-to-order gown?
Our made-to-order gowns typically require 6 to 9 months for production and delivery. We recommend ordering at least 10 months before your wedding date to allow for any necessary local alterations.
Do you offer international shipping?
Yes, we ship our luxury gowns and accessories worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.
What is your return policy for wedding gowns?
Due to the delicate and custom nature of our products, made-to-order gowns are final sale. Ready-to-wear items and accessories may be returned within 14 days of delivery provided they are in original, unworn condition.
Can I book a virtual styling appointment?
Absolutely. We offer complimentary virtual appointments with our expert stylists to help you choose the perfect lace, discuss sizing, and answer any styling questions from the comfort of your home.
What payment methods do you accept?
We accept all major credit cards, PayPal, and interest-free installment options like Afterpay and Klarna to make your purchase more manageable.